020 3034 0116
24/7 Remote Support
Mon - Fri: 9:00 - 18:00
Office hours
Reliable and affordable IT service provider
Who are we?
We are London based IT consultancy, who delivers tailored IT support solutions and services across a broad range of technology sectors. Instead of focusing on the tech or it’s problems, we focus on your business goals – whether that is to grow your business, increase efficiency, or reduce risk. With expertise that ranges from technology consulting to on-site computer repair and maintenance, our only limitation is “what our client needs”.
1
Happy Customers Served
250
TB
Data Hosted
1
%
Average Hosting Savings
Small business IT support
We are aimed to support businesses with less than 30 users. If your company meets such a requirement you are our perfect client! We don't have any "minimal users number" requirements.
WiFi network specialists
WiFi is an awesome technology of 21st century that is now literally everywhere. If you are having issues with it, just let us know. We'll fix them for you right away.
End user support
From creating templates and shortcuts to advise on using a new program or operating system. We provide your team with an IT resource on hand to help them get the job done.
System monitoring
We use enterprise grade monitoring tools to keep an eye on your existing infrastructure. Day and night it sends us notifications about any problems that may occur during the system operation.
Email hosting
Email is a crucial part of the business in year 2020. With email sent from your own domain name, your business gains credibility among others. We can help you setup your own email domain or fix any mail deliverability issues that you may currently have.
WordPress hosting
Hosting package includes root SSH and/or SFTP access (if required), additional easy access to the database through Adminer web interface, free SSL certificate (including free automatic renewals), backup and restore options, professional support and a free migration from your current provider.
Pricing
Remote support
Break/Fix agreement
£ 35
per hour
-
No recurring fees
-
Perfect if you only require some remote help time to time
-
Only pay for the time spent to fix the issue
On-site support
Break/Fix agreement
£ 70
per hour
-
No recurring fees
-
Perfect if you only require some on-site help time to time
-
Site surveys
-
Emergency call-out visits
MSP
Long-term contracts
£ 45
for workstation/server per month
-
Includes free 24/7 remote support
-
On-site visits for only £50 per hour
-
Network/server management and monitoring
best seller
Pricing plans are not limited to the features listed above. This is just to give you an idea what we can do for you. Please get in touch for more information.
All labour is charged in 1 hour intervals. Out of hours work will be charged at 1.6x the rate for labour / call outs.
FAQ
Most frequent questions and answers
- On-site or remote tech support – including network (wired and WiFi) support and troubleshooting, workstation support, printers, firewalls, switches, etc.
- Web-site and email hosting – everything is hosted on our own servers at multiple locations to minimise the down time and to avoid the data loss.
With our online invoicing platform you can forget about the situations when you don’t understand what we bill you for. You can keep track of tasks, projects and billing online, directly from your office chair without a need to call anyone.
Payment terms can be set to Net0/Net7/Net30 depending on your needs.
Typically, a support query will take 15-20 minutes. There are exceptions which take longer, but our IT support team will always try to fix the problem as fast as possible. If it can’t be resolved remotely we will send an engineer to deal with it on site.
There is a secure, 256-bit encrypted, connection between the support engineer’s computer and your computer that prevents anyone else from getting access or seeing what’s happening.
We love what we do!
We love the always changing beautiful world of technology and we want you to feel the same. Enough forgotten service call tickets, unresponsive tech support companies and other things that make you feel upset, we are aimed to change that experience for you.
Years of experience
With many years of experience in the “field”, we can guarantee you a professional and quality service.