Remote IT Support

Perfect for smaller businesses, our Remote IT support package offers a cost-effective support service with 24×7 monitoring of your IT infrastructure.

If you are a small business with a keen eye on costs and budgeting, but you recognize the value of technology as a key enabler for efficiency, remote monthly support may be the best option for you. This option gives you remote support for your end-users, covering your computers, servers, and network.

Our Service Desk technicians heavily utilize remote-access technology and in most cases are able to rectify issues without having to visit your offices.

In the rare occasion when you do need someone to come on-site, appointment can be easily booked on our website, over the phone or email.

You can get in touch with our in-house Service Desk team by telephone, email or a chat application – as often as you like.

Key Benefits of our Remote IT Support

24×7 monitoring and management of your IT infrastructure is included as standard with our packages.

Unlimited telephone & email support

Unlimited remote support (servers, PC’s & networks)

Service Desk is available 24x7

No hidden costs

A high rate of first-contact resolution

Preventative maintenance & updates

Guaranteed response & resolution times

On-demand IT advice

Key package benefits

  • More than office hours

    As part of this package we monitor your key systems, 24 hours a day, 7 days a week. This helps us anticipate problems before they happen. And if they do happen we’re able to notify you and take appropriate action accordingly.

  • Server & network expertise

    As a small business one of the key challenges is finding the depth of technical expertise needed to maintain and troubleshoot email, server and networking systems. With us you will meet that technical challenge and open the door to further success and growth.

  • Fastest fix

    All our front-line people are qualified and experienced, so we start to fix problems straight away. We understand that minimising disruption is critical, customer service is our focus.

  • Lower costs & better budgeting

    Our pricing model is based on a monthly service charge, and the price is fixed regardless of how much support time you use, so it’s a predictable, regular operational expense. Plus, there’s always someone there when you need help – no gaps during breaks or holidays.

  • No limits

    There is no limit on the amount of remote support hours you can use. We’re there for you whenever and as often as you need us.

Our Service Desk Performance

0 sec
Average call waiting time
50 %
Same-Day Resolution
500
Service Desk Tickets Resolved
50 %
Customer Satisfaction

Frequently Asked Questions

Yes. Once you’ve allowed us access to your computer you don’t need to do anything. One of our specialist IT support technicians will investigate the issue, just as if he was sitting at your desk. If our support team doesn’t require any additional information you can carry on with any other non-computer-based task.

Typically, a support query will take 10-20 minutes. There are exceptions which take longer. Our IT support team will always try to fix the problem as fast as possible. If it can’t be resolved remotely we will send an engineer to deal with it on site.

​Yes. There is a secure, 256-bit encrypted, connection between the support engineer’s computer and your computer that prevents anyone else from getting access or seeing what’s happening.

Contact us via the phone or email if you have any questions.

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