Perfect for smaller businesses, our Remote IT support package offers a cost-effective support service with 24×7 monitoring of your IT infrastructure.
Our Service Desk technicians heavily utilize remote-access technology and in most cases are able to rectify issues without having to visit your offices.
In the rare occasion when you do need someone to come on-site, appointment can be easily booked on our website, over the phone or email.
You can get in touch with our in-house Service Desk team by telephone, email or a chat application – as often as you like.
Yes. Once you’ve allowed us access to your computer you don’t need to do anything. One of our specialist IT support technicians will investigate the issue, just as if he was sitting at your desk. If our support team doesn’t require any additional information you can carry on with any other non-computer-based task.
Typically, a support query will take 10-20 minutes. There are exceptions which take longer. Our IT support team will always try to fix the problem as fast as possible. If it can’t be resolved remotely we will send an engineer to deal with it on site.
Yes. There is a secure, 256-bit encrypted, connection between the support engineer’s computer and your computer that prevents anyone else from getting access or seeing what’s happening.